Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Web Control Panel you can find a detailed Help section offering plenty of educational articles and regularly asked questions. They are compiled by our support team of professional techs. Just type in your question and our smart software will give you the best answer.

  • Top quality support service
  • Video Tutorials

  • If you would like to watch how a task is completed or how a problem is sorted out, instead of just reading about it, check out our compilation of step–by–step video tutorials. They address plenty of different issues and will help you quickly understand how to work with the Web Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7 client support service and a one–hour support ticket response time guarantee. Our trained support engineers will be at your disposal 24/7/365 to respond to your queries and to solve any problem that you might possibly run into. Simply submit a customer service request from the Help Center and we will get back to you in no time.