Customer Support Channels
A 1–Hour Response Guarantee
All your support requests will be replied to within maximum 60 min after the ticket or e–mail was received. If your issue needs further assistance from an admin, we’ll direct the support ticket or the email to the person in charge, without delay then leave a comment to notify you that more time will be required for discovering the optimal solution. If you take advantage of our Managed Servers package, all of the services included there will be completed whenever you decide.
A Topflight Technical Support Service
Should you require help while using the Web Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, you can get in touch with the client support team at any time via the ticketing system. Furthermore, in case you need help managing your dedicated hosting server, you can make use of our Managed Servers package, that includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup disk space, etc.
A User–Friendly Help Section
Our Web Control Panel was installed by default for every dedicated server. Among its features is a rather convenient integrated knowledge base that will guide you step by step on how to use it. Most of the educational articles also video versions which show all the operations that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Web Control Panel section.