A live chat is a real-time method of communication between a hosting provider's support team and its customers. It is an efficient method to get some info about the hosting services or get some issue resolved as you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the smaller possibility of mistakes at the time you exchange data like usernames or domain names, the faster response time as the communication is live as well as the fact that you don't have to stay on the chat all the time - you are able to do something else while the representative examines the issue involved. What's more, you will be able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone rates that you will have to pay when you are calling to a different country.

Live Chat Support in Website Hosting

In addition to the phone and ticket support, we supply live chat support as well. You are able to get in touch with us every single day, including weekends and holidays, and we can give you more details about the website hosting that we supply in case you are not among our customers yet, or about basic and billing questions if you already have a user profile. Although for entirely tech matters you'll have to open a trouble ticket to our technical support, since such matters will need more time to be dealt with, you may still get in touch with us on our live chat for some tech info. To give you an example, we're able to help you set up an email address in your e-mail client or troubleshoot numerous issues, saving you a long time. Even if our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every day, even on holidays and weekends. It's the perfect way to learn more about our semi-dedicated servers if you do not have an account yet or to have some issue resolved if you are a client and our customer care agents will assist you instantly no matter what time of the day you join the chat. If you wonder which package is better for your websites, in case you need advice whether you need a certain upgrade and how to obtain it or when you have problems setting up an e-mail account on your machine, you can get in touch with us and we will supply you with the necessary details as soon as possible. The live chat is online even after our phone lines go off for the day, which means that when you have an account here, you can be sure that you'll always benefit from quick assistance with any question or trouble that pops up.