In case you’ve bought a web hosting package and you’ve got some enquiries relating to a specific function/feature, or if you have stumbled upon a certain problem and you require assistance, you should be able to contact the respective client support team. All web hosts use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, since the easiest way to resolve an issue most often is to submit a ticket. This type of correspondence renders the replies sent by both sides easy to track and allows the support staff representatives to escalate the case in case, for instance, an admin should become involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you need to have no less than two separate accounts to contact the client service team and to actually administer the hosting space. Non-stop switching from one account to another may often be a drag, not to mention the fact that it requires quite a long period of time for the vast majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Website Hosting

The ticketing system that we use for our website hosting is not separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it whenever you wish with just several clicks, without ever leaving your hosting account. The ticketing system comes with a quick-search field, which will help you trace de facto any ticket that you’ve submitted in the past, if required. Also, you can read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to solve a particular problem even before you actually open a ticket. The ticket response time is maximum 60 minutes, which means that you can get swift assistance at any specific time and in case our support staff recommends that you should do something inside your hosting account, you can do it right away without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account from a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or encounter a complication, you can touch base with our help desk staff members right away without having to log in to a different system. You can browse through your files or check various account settings whilst posting a new ticket or reading the reply to an older one. If you’ve got tons of tickets and you would like to find a specific one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response within the hour irrespective of the essence of your enquiry or problem.